We are a growing brand and your experience matters to us. If something goes wrong, we will always work with you to find the best solution.
Your satisfaction is important to us.
Below you will find everything you need to know about returns and refunds, designed with care in mind.
At a Glance (Quick Guide)
We want you to shop with confidence.
- Change of mind? Returns accepted within 7 days of delivery
- Faulty or damaged items? We’ll replace or refund at no extra cost
- Refunds processed within: 3–5 business days after inspection
- Delivery: Nationwide (South Africa) with Cash on Collection (Gauteng only)
- Support: Our team is always happy to help
How do I request a return or refund?
We hope you are satisfied with your purchase. If you wish to return any products purchased from Accenoba, you may request a return within 7 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.
Returns must be submitted through the Accenoba Returns Portal. Simply click the link below and follow the instructions:
What is your refund policy?
If you are not completely satisfied with your purchase, you may request a return in line with our Returns & Refunds policy. Items must be unused and in their original condition and packaging.
- Returns will be collected from the customer within 5 days of receipt of request.
- Returns are inspected at our warehouse within 3 business days of receipt.
- Refunds are processed by Accenoba within 2 business days after inspection.
Will I be refunded for delivery costs?
Delivery fees are non-refundable, unless the return is due to a fault, damage, or an error on our part. Return collection costs will be covered by Accenoba for approved faulty or incorrect items.
What if my order is lost in transit?
If your order has not arrived within the expected delivery timeframe of between 2- 5 business days, please contact us. We will work with our delivery partners to locate your order or arrange a suitable resolution.
Can I return an item if I change my mind?
Yes, of course. You may request a return within 7 days of receiving your order, provided the item:
- Is unused
- Is in its original condition
- Is returned in its original packaging
Please note: Used items cannot be returned unless they are faulty.
What if my item arrives damaged, faulty, or incorrect?
We are sorry to hear that your item did not arrive in good condition.
If your item is damage, faulty, or incorrect, please contact us within 48 hours of
delivery viaemail or WhatsApp with:
- Your order number
- Clear photos of the issue
We will arrange a replacement (subject to stock availability) or refund at no additional cost to you.
Do you offer refunds or store credit?
Approved returns are refunded to the original payment method. You will be refunded the amount paid for the product(s) using the same method used at checkout.
How long do refunds take?
Once your return has been received and inspected, refunds are processed within 3-5 business days. Please allow additional time for your bank or payment provider to reflect the refund.
Refund timelines are estimates and may vary due to third-party courier delays or processing times. Any delays will be communicated to you for your convenience.